The supply chain is constantly looking for ways to improve its performance. Making products available for consumers is key when it comes to retaining customers and generating revenue. Therefore distribution centers and warehouses need to perform perfectly. Swift operations, optimal quality and constant data visibility will lead to excellent results.
The solution Pick by Voice differs fundamentally from the previous solutions (such as bar-coding and RFID) by the means of realization of the automatic identification. The essence of the system’s work comes to decoding of warehouse operator’s speech with the help of mobile computer and the following transmission of commands which are understandable for warehouse management server.
A typical dialogue would sound as follows:
System: “Green tea Lipton, 453 (the last figures of bar code)
Operator: “Ok 453” (operator’s confirmation)
System: “Quantity 40”
Operator: “OK 40. Next” (operator’s confirmation about selection and message about readiness)
Pick by Voice technology applications:
In partnership with Motorola (Symbol Technologies) SystemGroup develops and supplies solutions for manual order processing, which are widely used in such spheres as:
- Retail
- Warehouse Management
Main advantages of Pick by Voice technology:
- More Accuracy - because people are working eyes-free, they are continuously focused on the job at hand. Their eyes never leave the
product or the location they are working on, which dramatically lowers the risk of errors. Should an error occur, it will be immediately corrected thanks to the easy and improved information exchange between the operator and the hosting WMS or ERP system. - Enhanced Productivity - working hands-free enables simultaneous communication and job execution, so more work gets done in the available time. The warehouse workers are not working faster, they are just spending more time doing what is exactly their job: manipulating products. In addition, a lot of administrative tasks of paper-driven systems have now become redundant, increasing the financial returns of the solution.
- Improved Safety and Ergonomics - wearing a voice terminal frees the hands and eyes of the workers. This gives them more comfort and prevents accidents in busy, physical warehousing environments.
- Real-time Manageability - voice solutions provide an easy, user-friendly interface which allows for more data to be captured during the process. As a result, supervisors can better manage the whole operation in real-time and can pro-actively react to rising issues.
- Increased Profits - voice solution benefits lead naturally to savings through simplification and/or improvement of logistics operations. Return on investment is fast, typically between 6 to 12 months.